Shipping policy

Shipping Policy

At The Squish Club we want to get your squishies to you as quickly and safely as possible! Here is everything you need to know about how we ship your orders.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order ships, you will receive a tracking email so you can follow your package's journey.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your order size and delivery address:

  • Standard Shipping: [7–21 business days]

  • (Note: Delivery times are estimates and may vary due to carrier delays.)

3. International Shipping

  • We currently ship to USA

  • delivery takes 7–21 business days.

  • Please note: Customers are responsible for any custom duties, taxes, or import fees that may apply in their country.

4. Packaging & Squishy Care

  • We carefully package all squishies to ensure they arrive soft and damage-free.

  • Squishies are squishy! They may arrive slightly compressed, but they will expand back to their normal slow-rising shape shortly after opening.

5. Address Errors & Lost Packages

  • Double-check your address: Please ensure your shipping details are correct before checking out. We cannot change the delivery address once your package has shipped.

  • Lost or Delayed Packages: If your tracking number shows "delivered" but you haven't received your package, or if it stops updating, please contact [Carrier Name, e.g., USPS/UPS] or email us at TheSquishSupport@gmail.com and we'll be happy to assist you!

Have questions about shipping? Reach out to us anytime at TheSquishsupport@gmail.com!